Refund and Returns Policy
Returns If for any reason you are unhappy with your wine or dry goods order or have changed your mind you can return your delivery, provided we receive the goods in a saleable condition.
We accept returns for 7 days after delivery or attempted delivery. Please contact email@example.com before returning your order. We are unable to reimburse outgoing or return postage costs. If the period of 7 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
– Product is defective– Product must be unopened– Product must be in original packaging– Product must be unused– Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods ie cheese and meat are completely exempt from being returned.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Shipping return items
In order to return an order, you must contact us first.
Returns can be mailed to: Pour Decisions, Unit 4 Redlands Yard, Redlands Lane, Broadwindsor, Beaminster, Dorset DT8 3PX. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.
If you have any questions about this Policy, please contact us.
Wine faults unfortunately come with the territory. If your wine is affected by cork taint please contact us immediately and if possible send images of the cork and wine label that include the lot numbers. Please note that cork taint only affects wines with natural cork.
Many of the wines sold on Pour Decisions are made without chemical intervention, and are susceptible to structural changes if not stored correctly. All wines sold are stored in temperature controlled conditions and only shipped when the weather is suitable. Returns for faults such as oxidation and re-fermentation likely caused by incorrect storage are only accepted within the first 7 days following purchase. Please ensure you treat your wines correctly, try to store them in a dark place, preferably cool, where the temperature doesn’t fluctuate too much.
Please email us immediately at firstname.lastname@example.org with details of any delivery issues or cancellation requests and we will attempt to resolve these ASAP.
The fragile nature of wine packaging does unfortunately sometimes lead to breakage, regardless of care taken, we will always seek to either replace or reimburse any damaged products. Where there are any issues, please send photo evidence of damages to help process claims speedily!
For further information regarding your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 please consult the UK Government Legislation website.
Questions about Shelf Life?
Dependent on the style of cheese, the majority of cheese we cut and wrap we place 7-14 days upon cutting. This is to the industry standard and the shelf life guidelines provided by the SCA (Specialist Cheese Makers Association).
Cheese that has been wrapped by the artisan supplier has the use by date on the packaging
Meat or Charcuterie that has been packaged by the artisan supplier has the use by date on the packaging